Privacy Policy

At PodCAM Supplies, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website.

Information We Collect

When you interact with our website, we may collect the following types of personal information:

- Contact Details (Your name, email address, phone number, and shipping/billing address).
- Account Information (A username and password are required to create an account to place orders).
- Order Information (Items purchased, payment confirmation (via third party), and order history).
- Technical Information (Your IP address, browser type, and browsing behavior using cookies and tracking pixels).

How We Use Your Information

We use the information we collect to:

- Process and fulfil orders and payments
- Communicate with you about your account or orders
- Provide customer support
- Improve our website and services
- Comply with legal obligations
- Send promotional emails or newsletters

Sharing Your Information

We do not sell your personal information. However, we may share it with trusted third parties when necessary to operate our business, such as:

- Payment processors (e.g., Stripe) for secure payment handling
- Shipping and logistics partners to fulfill your order
- IT and marketing service providers who support our website and optional email marketing
- All third parties are required to protect your information in accordance with applicable privacy laws.

Cookies & Tracking Technologies

We may use cookies, tracking pixels, and similar technologies to:

- Enhance site functionality and user experience
- Understand user behaviour through analytics
- Retarget ads and measure marketing effectiveness

By using our website, you consent to our use of these technologies. You can manage your cookie preferences through your browser settings.

Data Security

We take reasonable steps to protect your information, including:

- Secure servers and encryption protocols
- Limited access to personal information
- Regular monitoring for vulnerabilities

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

- Request the personal data we hold about you
- Correct any inaccuracies
- Request deletion of your account and personal information (subject to record-keeping obligations)

To exercise your rights, please contact us.

Data Storage and International Transfers

Your data is stored on servers located in Australia and may also be processed by trusted partners outside of Australia. In such cases, we take steps to ensure your data is protected under equivalent privacy standards.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

PodCAM Supplies
41 Phillips St, Thebarton SA 5031
08 7127 8471
orders@podcam.supplies